Returns Policy


Warranty

Magnum MFG offers a 12 month warranty on all products used for private household use from the date of purchase. 

In line with most major machinery brands, the use of products for commercial purposes qualifies the purchaser to a 3 month warranty period. 

Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. 

The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by Magnum MFG to provide service (not including standard periodic maintenance). 

All accessories and bonus gifts are not covered by warranty such as carry bags, cable, and batteries and the like, and therefore should not be assumed to be part of the purchase.

Warranty Claims

Dead on Arrival. Should your item not function on arrival (dead on arrival) you are entitled to return the product to us for a full refund, repair, or replacement at your request. 

The item needs to be returned and inspected prior to any resolution being provided. The outcome of the inspection to take no longer than 8 business days from the date the item is received by our service department. Magnum MFG can provide details allowing return of the item at no cost to the customer (where freight costs apply). 

General Repairs Until the nature of any fault is determined, the resolution Magnum MFG can offer may vary. 

Where necessary, the item may need to be returned to determine fault/issue. Once the fault/issue is clarified, Magnum MFG may fit replacement parts or offer replacement parts to the customer. 
Other alternatives may be offered to the satisfaction of both parties. In the above 2 instances, Magnum MFG may not accept the warranty claim in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. 

Where freight costs were incurred by Magnum MFG to return your item for inspection, reimbursement to Magnum MFG may be required prior to releasing the goods. 

The item is also to be returned to the buyer at the buyer’s expense. Freight cost not to exceed original freight cost. 

Where item was purchased with free postage, freight costs are to be set at 20% of the item cost. 

Payment to be made to Magnum MFG within 14 days of being notified of warranty rejection. 

Storage fees to apply beyond 14 days at 5% of the original product cost until the credit expires. 

Where money is owed to Magnum MFG for repairs and/or postage, Magnum MFG is entitled to hold onto the item until payment is made. 

**Ensure you read the Returning Items info below prior to returning any product** 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. 

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
 

Returning Items

If for any of the above reasons you are required to return an item, the following steps need to be followed: Send us a message stating your order number (either MXXX-X, or NXXXX-X), the item/s you wish to return, and the reason for the return.

Our Customer Service Department will contact you supply a RMA number and arrange the necessary action.

Magnum MFG will not accept the return of any item/s without prior contact

You are responsible to ensure the product is packaged securely to prevent any damage during the return of the item. 

Failure to do so may result in the withholding of any refund amount and/or our ability to provide further service. 

To enable Magnum MFG to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase. 

Within 30 days of the customer receiving the item, Magnum MFG may provide details allowing return of the item at no cost to the customer (where freight costs apply). 

Where the item was collected from our Northgate warehouse, the buyer is responsible to return the item at their expense. 31-365 days after receiving the item, customer to return item at own expense. 

Magnum MFG may provide a quote to use their courier service. 

Magnum MFG will not accept responsibility for any item lost in transit if an alternate courier service is used.

Magnum MFG may be able to offer servicing of item at customer expense. Products sold by Magnum MFG are not intended for use where fail-safe operation is required. 

As with any electronic or mechanical product such as an automobile, aircraft, computer or consumer good, there is always a small chance of a technical issue that needs to be repaired or may require replacement of the product or a part. 

If the possibility of such failure and the associated time it takes to rectify could in any situation inconvenience the user, business or employee, or could financially effect the user, business or employee then the product is not suitable for your requirements. 

This product is not for use where incorrect operation or a failure of any kind, including but not limited to a condition requiring product replacement, service by a technician or replacement of parts could cause a financial loss, loss of employee time or an inconvenience requiring compensation.

 

Copyright 2019 MAGNUM MFG PTY LTD
ABN: 25 112 862 469
Address: PO Box 77, Northgate 4013